Just purchased your software and it has failed to install on my mac osx 10.5.8, get error message: Install failed. The Installer could not install some files"/ Applications". Contact the software manufacturer for assistance. Any solutions?
Brorsoft products have been updated to support the new Mac Mountain Lion system. This new .pkg file may have problem to install on Mac OS X 10.5.8. If you have this problem pls download the special installation .dmg file for Mac OS X 10.5.8 on our official site.
Further question, you can contact email@example.com.
How to remove the watermark in the middle of the converted files?
The watermark is the only difference between the trial version and full version. It can not be removed, even with the full version. Please understand the point and re-convert your original files with the full version.
I Purchased the software and I received the code by email. But how do I enter the number?
Please click the Download link to get the full version of the software, install and launch it, then you will see a box to fill in the registration code to activate it.
How about the quality of the converted video?
Based on the newest audio-video sync technology, Blu-ray Ripper for Mac can provide you with outstanding output image and sound quality, never let you get into trouble with the audio and video sync issues. Moreover, multiple optimizing functionalities are available to better the output video quality.
What the difference between the DVD Ripper for Mac and Blu-ray Ripper for Mac?
Brorsoft DVD Ripper can help you DVD movies (including DVD Discs, DVD IFO and DVD ISO files) to popular file formats for playback on your portable devices, game consoles and HD Media Players while Blu-ray Ripper for Mac, including all the features of DVD Ripper for Mac, can also help you rip and convert BD movies(DVD Discs, DVD IFO and DVD ISO files).
When the process is finished, I found that the quality was great but it was only 31 minutes in length (the entire movie should be 103 minutes). Any suggestions or tips for me to consider so that I can rip the entire movie?
Please go to the update page and check whether your Blu-ray Ripper for Mac is the latest version. If not, please follow the steps to update it. If it is, please send the log files to firstname.lastname@example.org and our support will help you solve the problem as soon as possible.
Do any of your Mac products support batch conversion from BD ISO files to MP4?
Yes. Please follow the simple steps to achieve the batch conversion of ISO files:
Step 1: Launch the Brorsoft Blu-ray Ripper, import the ISO files and select all of them;
Step 2: Click on the dropdown menu of ??Format?? and then move your pointer to Common video> H.264 Video(*mp4). You can find all the related formats on a sublist. Please select one that is suitable. After that, choose the output folder;
Step 3: Click the ??Settings?? icon and you will go into a new interface named ??Profile Settings??.
You can adjust codec, bit rate, frame rate, sample rate and audio channel in the interface freely and optimize the output file quality. Step 4: Click the button for conversion and you can let Blu-ray Ripper the rest work for you.
I am trying to backup my BD disc to hard drive. What format should I choose to maintain best quality?
Please click the button for Full Disk Copy function. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.
How can I get the subtitle of the BD which I want in the final output file?
Before you start ripping, please check the "Subtitle" box, which can be found on the main interface. It will show all the subtitles that your BD has. You can select one of them you like for ripping.
Can I merge several chapters of my BD movie to a single video?
Yes. Please tick the check-box before the movie chapters you want to join together, then select the "Merge into one file" check-box before converting. After conversion, all the files in the list will be merged into one video file.
Can I rip the BD chapter by chapter?
Yes. Please select all the chapters listed in the main movie folder, which has been selected as default, choose the output format as you want and then Blu-ray Ripper will help you convert your movie chapter by chapter.
I convert a BD for my Kindle Fire, using your guide for directions. Everything was fine, except that Kindle Fire would not recognize the file as a playable video.
Please make sure that the size of the converted movie is less than 2 GB since Android Tablet can not play a file over 2GB. If it is, please convert your BD chapter by chapter. You can also merge half of the chapters into one movie and the rest into another.
My widescreen movies (16:9) aren't staying widescreen after conversion. The video is stretched. What can I do?
Please click ??Settings?? button on the main interface and type in the exact value to Size like 1920*1080 or 1280*720 before converting the movie.
Note: Please do not check the box ??Keep Original Aspect Ratio?? option in Crop tab of editing window in this case.
I can't import my latest BDs to Blu-ray Ripper. What should I do?
Please click the Help> About to the version number and check it with the latest one on our website to see whether you Blu-ray Ripper for Mac is the latest version. If it is not, please click the download link in the SWREG email or ask our support for it to get the updated version of Blu-ray Ripper for Mac and see whether it can help you rip your BDs. If yours is the latest Blu-ray Ripper for Mac, please send your log files to email@example.com and you will get the in-time help from our support.
I??d like to eliminate black bars (edges) from the movie, what should I do?
Please click ??Edit?? button to enter into the "Video Editor" and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Can the license I have got be used in another computer?
No. Please understand that one license code can only be used on one computer. If you want to rip and convert movie on another computer, please contact firstname.lastname@example.org to purchase another license code at 20%-off discount price.
Can I rip 3D Blu-ray films?
Yes. It allows you to rip and convert 3D Blu-ray discs to your required HD media formats in 3D(Red-Blue, Red-Green two modes) or 2D effects for playback on any of your media devices with least quality loss.